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Executive summary

Table of contents

Foreword

Shortened forms

Ch 1. Introduction

Methodology of legal needs studies

Incidence of legal events

Response to legal events

Resolution of legal events

Satisfactory outcome of legal events

Summary of research on legal events

Status of research on legal events in Australia

Structure of the present report

Ch 2. The present study

Definitions

Method

Ch 3. The incidence of legal events

Number of legal events reported

Types of legal events reported

Demographic factors related to reporting legal events of any type

Demographic factors related to reporting different types of legal events

Summary: the incidence of legal events

Ch 4. The response to legal events

Type of response to legal events

Factors related to action taken for legal events

Summary: the response to legal events

Ch 5. Seeking help for legal events

Type of adviser

Type of assistance

Barriers to assistance

Summary: seeking help for legal events

Ch 6. Satisfaction with the assistance received for legal events

Level of satisfaction with assistance

Factors related to satisfaction with assistance

Summary: satisfaction with the assistance received for legal events

Ch 7. The outcome of legal events

Resolution of legal events

Factors related to the resolution of legal events

Summary: the outcome of legal events

Ch 8. Satisfaction with the outcome of legal events

Level of satisfaction with the status of legal events

Factors related to satisfaction with the outcome of legal events

Summary: satisfaction with the outcome of legal events

Ch 9. Discussion

Incidence of legal events

Response to legal events

Satisfaction with the assistance for legal events

Resolution of legal events

Satisfaction with the outcome of legal events

Summary of results and implications

Ch 10. Towards improving access to justice: a multidimensional approach

Building capacity through information and education

Tailoring legal services for specific sociodemographic groups

Tailoring legal services for specific legal needs

Improving the accessibility of legal services

The role of non-legal services

Coordinating service provision and managing demand

Future research

Conclusions

References

Appendix A: The survey instrument

Appendix B: Method

Appendix C: Results

Acknowledgements

Publication details

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Coumarelos, C, Wei, Z & Zhou, AH, Justice made to measure: NSW legal needs survey in disadvantaged areas, Law and Justice Foundation of NSW, Sydney, 2006