ContentJust Search pageLJF site navigationLeft navigation links
LJF Logo
Publications sectionJustice Awards sectionResearch sectionGrants sectionPlain language law sectionNetworks section
Just Search
 
Research Report: Justice made to measure: NSW legal needs survey in disadvantaged areas
cover image

Justice made to measure: NSW legal needs survey in disadvantaged areas  ( 2006 )  Cite this report



Print chapter
Search or view whole report
View PDF

References


Agresti, A 1996, An introduction to categorical data analysis, John Wiley and Sons, New York.

Ainley, J, Graetz, B, Long, M & Batten, M 1995, Socioeconomic status and school education, Commonwealth Department of Employment, Education and Training, and Australian Council for Education Research, Australian Government Publishing Service, Canberra.

Aldenderfer, M & Blashfield, R 1984, Cluster analysis, Sage, CA.

Al-Mandhari, AS, Hassan, AA & Haran, D 2004, ‘Association between perceived health status and satisfaction with quality care: evidence from users of primary health care in Oman’, Family Practice, vol. 21, no. 5, pp. 519–527.

American Bar Association (ABA) 1994, Legal needs and civil justice: a survey of Americans, ABA, Chicago.

American Bar Association Standing Committee on the Delivery of Legal Services (ABA SCDLS) 2002, Innovations in the delivery of legal services: alternative and emerging models for the practicing lawyer, ABA, Chicago.

Armytage, L 1996, Client satisfaction with specialists’ services: lessons for legal educators, Australasian Professional Legal Education Council, Melbourne.

Arthurson, K & Jacobs, K 2003, Social exclusion and housing, Australian Housing and Urban Research Institute (AHURI), Southern Research Centre, Adelaide.

Australian Bureau of Statistics (ABS) 1995, Getting results: National Aboriginal and Torres Strait Islander Survey 1994, Australian summary, cat. no. 4191.0, ABS, Canberra.

Australian Bureau of Statistics (ABS) 2001, Australian Standard Geographical Classification (ASGC) 2001, cat. no. 1216.0, ABS, Canberra.

Australian Bureau of Statistics (ABS) 2002a, 2001 census data: Fairfield (C) (Statistical local area), ABS, Canberra.
http://www.abs.gov.au/ausstats/abs@cpp.nsf/0/11624B548432A3CECA2571020036C7B2?Open

Australian Bureau of Statistics (ABS) 2002b, 2001 census data: New South Wales, ABS, Canberra.

Australian Bureau of Statistics (ABS) 2003a, The health and welfare of Australia’s Aboriginal and Torres Strait Islander peoples, cat. no. 4704.0, ABS, Canberra.

Australian Bureau of Statistics (ABS) 2003b, Information paper: Census of Population and Housing—socio-economic indexes for areas, Australia 2001, cat. no. 2039.0, ABS, Canberra.

Australian Bureau of Statistics (ABS) 2004a, Crime and safety NSW, cat. no. 4509.1, ABS, Sydney.

Australian Bureau of Statistics (ABS) 2004b, General Social Survey: summary results, Australia, cat. no. 4159.0, ABS, Canberra.

Australian Bureau of Statistics (ABS) 2004c, Measures of Australia’s progress: multiple disadvantage, cat. no. 1370.0, ABS, Canberra.

Australian Bureau of Statistics (ABS) 2004d, National Aboriginal and Torres Strait Islander Social Survey 2002, cat. no. 4714.0, ABS, Canberra.

Australian Bureau of Statistics (ABS) 2005, Household income and income distribution: Australia—detailed tables 2003–04, cat. no. 6523.0.55.001, ABS, Canberra.

Australian Bureau of Statistics (ABS) & Australian Institute of Health and Welfare (AIHW) 2005, The health and welfare of Australia’s Aboriginal and Torres Strait Islander peoples 2005, ABS cat. no. 4704.0 & AIHW cat. no. 1HW14, ABS & AIHW, Canberra.

Australian Clearinghouse for Youth Studies 2005, Risk taking. http://www.youthfacts.com.au/index.php.

Australian Institute of Health and Welfare (AIHW) 2005, Indigenous Australians, http://www.aihw.gov.au/indigenous/index.cfm.

Australian Law Reform Commission (ALRC) 1992, Multiculturalism and the law, ALRC, Sydney.

Australian Law Reform Commission (ALRC) 2000, Managing justice: a review of the federal civil justice system, Report no. 89, ALRC, Sydney. http://www.austlii.edu.au/au/other/alrc/publications/reports/89.

Biemer, PP, Groves, RM, Lyberg, LE, Mathiowetz, NA & Sudman, S 1991, Measurement errors in surveys, John Wiley and Sons, New York.

Biemer, PP & Lyberg, LE 2003, Introduction to survey quality, Wiley Interscience, New York.

Buck, A, Pleasence, P, Balmer, N, O’Grady, A & Genn, H 2004, ‘Lone parents and civil law: their experience of problems and their advice-seeking behaviour’, Social Policy and Administration, vol. 38, no. 3, June, pp. 253–269.

Cass, M & Sackville, R 1975, Legal needs of the poor, Commission of Inquiry into Poverty, Canberra.

Coumarelos, C 1994, Juvenile offending: predicting persistence and determining the cost-effectiveness of intervention, NSW Bureau of Crime Statistics and Research, Sydney.

Curran, BA 1977, The legal needs of the public: the final report of a national survey, American Bar Foundation, Chicago.

Currie, A 2000, ‘Legal aid delivery models in Canada: past experience and future developments’, University of British Columbia Law Review, vol. 33, no. 2, pp. 285–318.

Dale, DM 2000, The state of access to justice in Oregon, part 1: assessment of legal needs, Oregon State Bar, Portland, OR. http://www.nlada.org/DMS/Documents/1028902493.69/LegalNeedsreport.pdf.

Datamonitor Market Briefing 2003, Targeting 30–44 year old consumers in UK household insurance. http://www.investmentinfo.co.uk/archive/IIAAAEYO_Insurance_Market_Briefing.shtml.

Department of Family and Community Services (FaCS) 2005, Inquiry into improving the superannuation savings of people under the age of 40, Submission to House of Representatives Standing Committee on Economics, Finance and Public Administration, FaCS, Canberra. http://ofw.facs.gov.au/downloads/pdfs/FaCS_HoR_submission.pdf.

Ellison, S, Schetzer, L, Mullins, J, Perry, J & Wong, K 2004, The legal needs of older people in NSW, Law and Justice Foundation of NSW, Sydney.

Evans, A 1995, ‘Acceptable, but not entirely satisfied’, Alternative Law Journal, vol. 20, no. 2, pp. 57–62.

Everitt, E, Landau, S & Leese, M 2001, Cluster analysis, 4th edn, Arnold, London.

Family Law Pathways Advisory Group 2001, Out of the maze: pathways to the future for families experiencing separation, Australian Government Attorney-General’s Department, Canberra.

Farrington, DP 1983, ‘Offending from 10 to 25 years of age’, in Prospective studies of crime and delinquency, eds K Van Dusen & SA Mednick, Kluwer-Nijhoff, Boston.

Felstiner, WLF, Abel, RL & Sarat, A 1981, ‘The emergence and transformation of disputes: naming, blaming, claiming’, Law and Society Review, vol. 15, no. 3–4, pp. 631–654 & 883–909.

Fine, M, Pancharatnam, K & Thomson, C 2005, Coordinated and integrated human services delivery models: final report, SPRC report 1/05, Social Policy Research Centre (SPRC), University of NSW, Sydney.

Firth, L & Munday, A 2003, Client satisfaction survey and measurement, Data Analysis Australia, Nedlands, Western Australia.

Fishwick, E 1992, Back to basics: legal needs in the 1990s, Legal Aid Commission of NSW, Sydney.

Flowers, R, Chodkiewicz, A, Yasukawa, K, McEwen, C, Ng, D, Stanton, N & Johnston, B 2001, What is effective consumer education?: a literature review, Centre for Popular Education, University of Technology Sydney, Sydney.

Forell, S, McCarron, E & Schetzer, L 2005, No home, no justice? The legal needs of homeless people in NSW, Law and Justice Foundation of NSW, Sydney.

Genn, H 1999, Paths to justice: what people do and think about going to law, Hart Publishing, Oxford–Portland, OR.

Genn, H & Paterson, A 2001, Paths to justice Scotland: what people in Scotland do and think about going to law, Hart Publishing, Oxford–Portland, OR.

Gibbons, R & Hedeker, D 1997, ‘Random effects probit and logistic regression models for three-level data’, Biometrics, vol. 53, pp. 1527–1537.

Giddings, J & Robertson, M 2003a, ‘Large scale map or the A–Z? The place of self-help services in legal aid’, British Journal of Law and Society, vol. 30, no. 1, pp. 102–119.

Giddings, J & Robertson, M 2003b, ‘Making sense of helping yourself’, Law Society Journal, July, pp. 52–53.

Goldie, C 1997, The community legal education handbook, 2nd edn, Redfern Legal Centre Publishing, Redfern Legal Centre, Sydney.

Green, S & Salkind, N 2003, Using SPSS for Windows and Macintosh: analyzing and understanding data, 3rd edn, Prentice Hall, Upper Saddle River, NJ.

Griffiths, J 1977, ‘The distribution of legal services in the Netherlands’, British Journal of Law and Society, vol. 14, p. 260.

Groves, RM 1989, Survey errors and survey costs, Wiley Interscience, New York.

Groves, RM, Biemer, PP, Lyberg, LE, Massey, JT & Nicholls, WL (eds) 1988, Telephone survey methodology, Wiley and Sons, New York.

Groves, RM, Cialdini, RB & Couper, MP 1992, ‘Understanding the decision to participate in a survey’, Public Opinion Quarterly, vol. 56, no. 4, pp. 475–495.

Hanna, J 1980, ‘A typology of consumer needs’, in Research in marketing 3, ed. JN Sheth, JAI Press, Greenwich, CT.

Harding, A, Lloyd, R & Greenwell, H 2001, Financial disadvantage in Australia 1990 to 2000: the persistence of poverty in a decade of growth, National Centre for Social and Economic Modelling (NATSEM) and Smith Family, Sydney.

Hedeker, D 1999, ‘MIXNO: A computer program for mixed-effects nominal logistic regression’, Journal of Statistical Software, vol. 4, pp. 1–92. http://www.uic.edu/~hedeker/mix.html.

Hedeker, D 2002, MIXNO: A computer program for mixed-effects nominal logistic regression. http:tigger.uic.edu/~hedeker/mixnocm.PDF.

Hosmer, D & Lemeshow, S 2000, Applied logistic regression, 2nd edn, John Wiley and Sons, New York.

James, R & Associates 1998, Understanding the needs of legal clients’ sources of satisfaction and dissatisfaction, Roger James & Associates, Templestowe, Victoria.

Johnson, H 2005, Crime victimisation in Australia: key results of the 2004 International Crime Victimisation Survey, Research and Public Policy Series no. 64, Australian Institute of Criminology, Canberra.

Joint Committee of Public Accounts and Audit 2005, Access of Indigenous Australians to law and justice services, Report 403, Parliament of Australia, Canberra. http://www.aph.gov.au/house/committee/jpaa/atsis/report/fullreport.pdf.

Keys Young 1998, Against the odds: how women survive domestic violence, Office of the Status of Women, Canberra.

Law and Justice Foundation of NSW (LJF) 2003, Quantitative legal needs survey, Bega Valley (pilot), LJF, Sydney.

Law and Justice Foundation of NSW (LJF) 2004, Law and Justice Foundation of NSW Bulletin, Autumn, LJF, Sydney.

Legal Aid Commission of NSW 2004, Annual report 2003–2004, Legal Aid Commission of NSW, Sydney.

Legal Services Commission (LSC) & Community Legal Service (CLS) 2005, Innovation in the Community Legal Service: A review of 22 projects supported through the Partnership Initiative Budget, LSC, London. http://www.legalservices.gov.uk/docs/cls_main/InnovationintheCLSwithcover.pdf.

Leutz, W 1999, ‘Five laws for integrating medical and social services: lessons from the United States and United Kingdom’, The Milbank Quarterly, vol. 77, no. 1, pp. 77–110.

Lincare, S 2005, Australian social trends 2005, cat. no. 4102.0, Australian Bureau of Statistics, Canberra.

MacDermott, B 2003, ‘Unbundling: a risk profile’, Law Society Journal, July, pp. 60–61.

MacDonald, RA 2005, ‘Access to justice in Canada today: scope, scale and ambitions’, in Access to justice for a new century—the way forward, eds J Bass, WA Bogart & FH Zehmans, Law Society of Upper Canada, Toronto.

MacKenzie, D & Chamberlain, C 2003, Homeless careers: pathways in and out of homelessness, Counting the Homeless 2001 Project, Swinburne & RMIT Universities, Hawthorn, Victoria. http://www.salvationarmy.org.au/reports/Homeless_Careers_2003.pdf.

Marks, GN, McMillan, J, Jones, FL & Ainley, J 2000, The Measurement of socioeconomic status for the reporting of nationally comparable outcomes of schooling, Draft report, Australian Council for Education Research, and Sociology Program Research School of Social Sciences Australian National University. http://www.mceetya.edu.au/pdf/socioeconomicstatus.pdf.

Maslow, AH 1970, Motivation and personality, Harper and Row, New York.

Maxwell, GM, Smith, C, Shepherd, P, & Morris, A 1999, Meeting legal service needs, Institute of Criminology, Victoria University of Wellington, Wellington.

Menard, S 2002, Applied logistic regression analysis, 2nd edn, Sage University Paper 106, Sage, CA.

MostChoice 2005, Auto insurance, MostChoice. http://www.mostchoice.com/home_auto_insurance_auto.html.

Mosten, FS 2000, Unbundling legal services: a guide to delivery of legal services a la carte, Amercian Bar Association, Chicago.

National Consumer Council (NCC) 1995, Seeking civil justice: a survey of people’s needs and experiences, NCC, London.

NSW Bureau of Crime Statistics and Research 2004, NSW criminal court statistics 2003, NSW Bureau of Crime Statistics and Research, Sydney.

Oliver, RL 1997, Satisfaction: a behavioral perspective on the consumer, McGraw-Hill, New York.

O’Looney, J 1993, ‘Beyond privatisation and service integration: organizational models for service delivery’, Social Service Review, vol. 67, no. 4, pp. 501–534.

Oppenheim, AN 1992, Questionnaire design, interviewing and attitude measurement, 2nd edn, Printer Publishers, London.

Palamara, PG & Stevenson, MR 2003, A longitudinal investigation of psychosocial risk factors for speeding offences among young motor car drivers, Injury Research Centre, University of Western Australia, Crawley, Western Australia.

Pleasence, P, Balmer, N, Buck, A, O’Grady, A & Genn, H 2004a, ‘Civil law problems and morbidity’, Journal of Epidemiology and Community Health, vol. 58, pp. 552–557. http://jech.bmjjournals.com/content/vol58/issue7.

Pleasence, P, Buck, A, Balmer, N, O’Grady, A, Genn, H & Smith, M 2004b, Causes of action: civil law and social justice, Stationery Office, Norwich.

Presser, S, Rothgeb, JM, Couper, MP, Lessler, JT, Martin, E, Martin, J & Singer, E 2004, Methods for testing and evaluating survey questionnaires, Wiley Interscience, NJ.

Royal Commission on Legal Services 1979, Final report, HMSO Cmnd 7648, London.

RPP Consulting 2003, Family Homelessness Prevention Pilot: interim evaluation report, Department of Family and Community Services, Canberra. http://www.facs.gov.au/internet/facsinternet.nsf/content/fhpp_interim.htm.

Rubin, DC 1982, ‘On the retention function for autobiographical memory’, Journal of Learning and Behaviour, vol. 21, p. 21.

Rush Social Research and John Walker Consulting Services (Rush) 1996, Legal assistance needs phase I: estimation of a basic needs-based planning model, Legal Aid and Family Services Division, Australian Government Attorney-General’s Department, Canberra. http://law.gov.au/aghome/commaff/fllad/legal_aid/stage1.doc.

Rush Social Research Agency (Rush) 1999, Legal assistance needs project phase II: Quantitative research with Australians from low income households, Legal Aid and Family Services Division, Australian Government Attorney-General’s Department, Canberra.

SAS Institute Inc. 1993, SAS/STAT user’s guide, version 6, Cary, NC.

Saunders, P 2003, Can social exclusion provide a new framework for measuring poverty?, Social Policy Research Centre, University of New South Wales, Sydney.

Scheaffer, RL, Mendenhall, W & Ott, L 1986, Elementary survey sampling, 3rd edn, Duxbury Press, Boston.

Schetzer, L & Henderson, J 2003, Public consultations, Law and Justice Foundation of NSW, Sydney.

http://www.lawfoundation.net.au/publications/reports/a2jln/1C/

.Schetzer, L, Mullins, J & Buonamano, R 2002, Access to justice and legal needs: a project to identify legal needs and barriers for disadvantaged people in NSW—background paper, Law and Justice Foundation of NSW, Sydney.

Schneider, J 1999, The increasing financial dependency of young people on their parents, SPRC discussion paper no. 96, Social Policy Research Centre, Sydney.

Schulman, Ronca & Bucuvalas Inc. 2003, Massachusetts Legal Needs Survey, Massachusetts Legal Assistance Corporation, Boston.

Scott, S 1999, ‘Law online’, Alternative Law Journal, vol. 24, no. 6, pp. 24–28.

Scott, S, Eyland, A, Gray, A, Zhou, A & Coumarelos, C 2004, Data digest: a compendium of service usage data from NSW legal assistance and dispute resolution services, 1999–2002, Law and Justice Foundation of NSW, Sydney.

Scott, S & Sage, C 2001, Gateways to the law: an exploratory study of how non-profit agencies assist clients with legal problems, Law and Justice Foundation of NSW, Sydney.

Scottish Consumer Council 1997, Civil disputes in Scotland, Scottish Consumer Council, Glasgow.

Senate Legal and Constitutional Committee (SLCC) 2004, Inquiry into legal aid and access to justice: final report, SLCC, Canberra.

Sheth, JN, Mittal, B & Newman, BI 1999, Customer behavior: consumer behavior and beyond, Dryden, Fort Worth, TX.

Shirvington, V 2003, ‘No unbundling for ethical obligations’, Law Society Journal, July, pp. 58–60.

Siegel, S & Castellan, NJ 1988, Nonparametric statistics for the behavioural sciences, 2nd edn, McGraw-Hill, New York.

Spangenberg Group, Inc. 1989, ‘Report: national survey of the civil legal needs of the poor’, in Two nationwide surveys: 1989 pilot assessments of the unmet legal needs of the poor and of the public generally, eds American Bar Association (ABA) & Consortium on Legal Services and the Public, ABA, Chicago.

Sudman, S & Bradburn, NM 1973, ‘Effects of time and memory factors on response in surveys’, Journal of the American Statistical Society, vol. 68, p. 805.

Tabachnick, B & Fidell, L, 2001, Using multivariate statistics, 4th edn, Allyn and Bacon, Boston.

Task Force on Civil Equal Justice Funding (Task Force) 2003, The Washington state civil legal needs study, Washington State Supreme Court.

http://www.lri.lsc.gov/pdf/03/030185_lglndstudy093003.pdf.

Tayler, C, Farrell, A, Tennent, L & Patterson, C 2004, Child and family hubs and social capital, Issue paper 3, Commission for Children and Young People, Queensland Government, Brisbane.

Tilse, C, Setterlund, D, Wilson, J & Herd, B 2002, ‘Legal practitioners and older clients: challenges and opportunities for effective practice’, Elder Law Review, vol. 1, pp. 34–42.

Trewin, D 2003, Australian social trends 2003, cat. no. 4102.0, Australian Bureau of Statistics, Canberra.

Urban Institute 2000, Health insurance coverage of the near elderly, Urban Institute. http://www.urban.org/publications/309612.html.

Urbis Keys Young 2002, Women’s information needs study: final report, NSW Department for Women, Sydney.

Vinson, T 1999, Unequal in life: the distribution of social disadvantage in Victoria and New South Wales, Ignatius Centre, Jesuit Social Services, Richmond, NSW.

Vinson, T & Homel, R 1975, ‘Crime and disadvantage: the coincidence of medical and social problems in an Australian city’, British Journal of Criminology, vol. 15, no. 1, pp. 21–31.

Wolfgang, ME, Figlio, RM & Sellin, T 1972, Delinquency in a birth cohort, University of Chicago Press, Chicago.

Women’s Legal Resources Centre 1994, Quarter way to equal: a report on barriers to access to legal services for migrant women, Law Foundation of NSW, Sydney.

Worthington Di Marzio and Cultural Partners Australia 2001, Access to information about government services among culturally and linguistically diverse audiences, Victorian Department of Premier and Cabinet, Melbourne.



  


CLOSE
Coumarelos, C, Wei , Z & Zhou, AH 2006, Justice made to measure: NSW legal needs survey in disadvantaged areas, Law and Justice Foundation of NSW, Sydney