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Research Report: Bega legal needs pilot survey
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Bega legal needs pilot survey  ( 2003 )  Cite this report



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Appendix B


Statistical Tables, Bega Valley LGA Pilot Survey, October–November 2002

Table B1: Total number of legal events per participant, Bega Valley LGA Pilot Survey, October–November 2002

Legal events No.
Participants No.
Participants %
Cumulative %
0
103
33.7
33.7
1
72
23.5
57.2
2
47
15.4
72.5
3
28
9.2
81.7
4
19
6.2
87.9
5
15
4.9
92.8
6
7
2.3
95.1
7
7
2.3
97.4
8
2
0.7
98
9
3
1
99
10
0
0
99
11
1
0.3
99.3
12
0
0
99.3
13
2
0.7
100
TOTAL
306
100

Table B2: Whether help sought by importance of the event, Bega Valley LGA Pilot Survey, October–November 2002
All Events
Most Important/Only Event
Action
No.
%
No.
%
Didn’t seek help
191
48
79
39.9
Sought help
207
52
119
60.1
TOTAL
398
100
198
100

Table B3: Whether help sought by legal event type, Bega Valley LGA Pilot Survey, October–November 2002

All Events Most Important/Only Event

Cases
Help sought
Cases
Help sought
Type of Legal Event
No.
%
No.
%
Business
16
56.3
6
66.7
Consumer
31
51.6
13
61.5
Credit and Debt
33
36.4
11
54.5
Criminal Law
27
63
16
75
Domestic Violence
6
66.7
5
80
Education
20
70
12
66.7
Employment
25
48
10
70
Family Law
28
67.9
14
78.6
Government
27
44.4
14
42.9
Health
8
50
3
66.7
Housing
78
50
38
60.5
Human Rights
6
33.3
3
66.7
Motor Vehicles
24
33.3
14
50
Personal Injury
27
44.4
17
35.3
Wills and Estates
41
63.4
21
57.1
Other (Uncategorised)
1
100
1
100
ALL EVENTS
398
52
198
60.1

Notes: Includes only events selected for further analysis – see Appendix A, Table A1. Note that the low number of reported Domestic Violence events may be attributable to the under-reporting of this event type: see Chapter 7.

Table B4: Reasons why didn’t seek help, Bega Valley LGA Pilot Survey, October–November 2002

All events where help not sought Most important/only event where help not sought

All  Reasons*
Most important reason
All reasons*
Most important reason
Reason
No.
%
No.
%
No.
%
No.
%
Dealt with it myself
93
50.8
74
40.4
39
51.3
32
42.1
Problem not serious enough
41
22.4
32
17.5
17
22.4
16
21.1
Didn’t know where/how to get help
13
7.1
8
4.4
4
5.3
4
5.3
Thought it would not make any difference
12
6.6
10
5.5
4
5.3
4
5.3
Couldn’t afford it
11
6
6
3.3
7
9.2
4
5.3
Problem was resolved before I got around to seeking help
10
5.5
10
5.5
3
3.9
3
3.9
Too busy
7
3.8
7
3.8
4
5.3
4
5.3
Waiting it out/hoping it would resolve itself
8
4.4
7
3.8
1
1.3
0
0
Bigger problems to deal with
4
2.2
3
1.6
1
1.3
0
0
Didn’t trust anybody to help
5
2.7
3
1.6
2
2.6
2
2.6
Afraid/thought it would make things worse
5
2.7
5
2.7
2
2.6
2
2.6
Thought it was my fault
3
1.6
3
1.6
1
1.3
1
1.3
Thought it would take too long
3
1.6
1
0.5
2
2.6
1
1.3
Couldn’t get to advice service
3
1.6
3
1.6
2
2.6
2
2.6
Didn’t realise how serious it was
2
1.1
1
0.5
2
2.6
1
1.3
Other reason
11
6
10
5.5
0
0
0
0

Notes: All Events: n=183; No. missing=8; Most Important Event: n=76 No. missing=3. *Multiple responses acceptable.

Table B5: Events where help not sought because considered not serious enough, Bega Valley LGA Pilot Survey, October–November 2002

All events where help Most Important/Only event


not sought where help not sought
All No.
Not serious enough
Not serious enough
All No.
Not serious enough
Not serious enough
Type of Legal Event
No.
No.
%
No.
No.
%
Business
7
3
42.9
2
0
0
Consumer
15
1
6.7
5
0
0
Credit and Debt
21
4
19
5
0
0
Criminal Law
10
4
40
4
1
25
Domestic Violence
2
1
50
1
1
100
Education
6
2
33.3
4
1
25
Employment
13
1
7.7
3
0
0
Family Law and Relationships
9
0
0
3
0
0
Government
15
2
13.3
8
1
12.5
Health
4
0
0
1
0
0
Housing
39
10
25.5
15
5
33.3
Human Rights
4
1
25
1
0
0
Motor Vehicles
16
6
37.5
7
2
28.6
Personal Injury
15
2
13.3
11
2
18.2
Wills and Estates
15
4
26.7
9
4
44.4
ALL EVENTS
191
41
21.5
79
17
21.5


Notes: Only includes events where help not sought. Note that the low number of reported Domestic Violence events may be attributable to the under-reporting of this event type: see Chapter 7.

Table B6: Event type by whether dealt with event themselves or did nothing, Bega Valley LGA Pilot Survey, October–November 2002


All events where help Most Important/Only event
not sought where help not sought
Did Nothing
Dealt with themselves
Did nothing
Dealt with themselves
Type of Legal Event
No.
%
No.
%
No.
%
No.
%
Business
5
71.4
2
28.6
2
100
0
0
Consumer
7
46.7
8
53.3
3
60
2
40
Credit and Debt
13
61.9
8
38.1
2
40
3
60
Criminal Law
7
70
3
30
2
50
2
50
Domestic Violence
1
50
1
50
1
100
0
0
Education
3
50
3
50
2
50
2
50
Employment
6
46.2
7
53.8
2
66.7
1
33.3
Family Law and Relationships
6
66.7
3
33.3
2
66.7
1
33.3
Government
4
26.7
11
73.3
2
25
6
75
Health
4
100
0
0
1
100
0
0
Housing
15
38.5
24
61.5
6
40
9
60
Human Rights
3
75
1
25
1
100
0
0
Motor Vehicles
11
68.7
5
31.3
4
57.1
3
42.9
Personal Injury
7
46.7
8
53.3
6
54.5
5
45.5
Wills and Estates
6
40
9
60
4
44.4
5
55.6
ALL EVENTS
98
51.3
93
48.7
40
50.6
39
49.4

Notes: Only includes events where help not sought. Note that the low number of reported Domestic Violence events may be attributable to the under-reporting of this event type: see Chapter 7.

Table B7: Reasons why participants did nothing at all, Bega Valley LGA Pilot Survey, October–November 2002

All events where help Most Important/Only event


not sought where help not sought
All reasons*
Most important reason
All reasons* 
Most important reason
Reason
No.
%
No.
%
No.
%
No.
%
Not serious enough
26
28.9
24
26.7
13
35.1
12
32.4
Resolved before I got
9
10
9
10
3
8.1
3
8.1
around to seeking help
Had bigger problems to deal with
1
1.1
1
1.1
0
0
0
0
Too busy
7
7.8
7
7.8
4
10.8
4
10.8
Didn’t know where to go to get help
7
7.8
7
7.8
3
8.1
3
8.1
Didn’t trust anyone
3
3.3
3
3.3
2
5.4
2
5.4
Thought it was my fault
2
2.2
2
2.2
1
2.7
1
2.7
Thought it would take too long
1
1.1
1
1.1
1
2.7
1
2.7
Couldn’t afford it
9
10
6
6.7
6
16.2
4
10.8
Couldn’t get to advice service
3
3.3
3
3.3
2
5.4
2
5.4
Afraid/thought it would make things worse
4
4.4
4
4.4
1
2.7
1
2.7
Thought it wouldn’t make any difference
10
11.1
8
8.9
4
10.8
4
10.8
Waiting it out
7
7.8
7
7.8
0
0
0
0
Other reason
8
8.9
8
8.9
0
0
0
0

Notes: All events n=90 No. missing=8; Most Important Event n=37 No. missing=3. Includes only events where participants did nothing. *Multiple responses acceptable.

Table B8: How event handled by event type, Bega Valley LGA Pilot Survey, October–November 2002

All events Most important/only event

Type of Legal Event
Help sought %
Dealt with themselves %
Did nothing %
Help sought %
Dealt with themselves %
Did nothing %
Business
7
3
42.9
2
0
0
Business
56.3
12.5
31.3
66.7
0
33.3
Consumer
51.6
28.5
22.6
61.5
15.4
23.1
Credit and Debt
36.4
24.2
39.4
54.5
27.3
18.2
Criminal Law
63
11.1
25.9
75
12.5
12.5
Domestic Violence
66.7
16.7
16.7
80
0
20
Education
70
15
15
66.7
16.7
16.7
Employment
48
28
24
70
10
20
Family Law
67.9
10.7
21.4
78.6
7.1
14.3
Government
44.4
40.7
14.8
42.9
42.9
14.3
Health
50
0
50
66.7
0
33.3
Housing
50
30.8
19.2
60.5
23.7
15.8
Human Rights
33.3
16.7
50
66.7
0
33.3
Motor Vehicles
33.3
20.8
45.8
50
21.4
28.6
Personal Injury
44.4
29.6
25.9
35.3
29.4
35.3
Wills and Estates
63.4
22
14.6
57.1
23.8
19
Other (Uncategorised)
100
0
0
100
0
0
ALL EVENTS
52
23.4
24.6
60.1
19.7
20.2

Notes: see Appendix B, Table B6 for sample sizes.

Table B9: Number of places approached for help (all events where help sought), Bega Valley LGA Pilot Survey, October–November 2002

Places approached No.
Events No.
Events %
Cumulative %
1
123
59.7
59.7
2
52
25.2
85
3
18
8.7
93.7
4
5
2.4
96.1
5
3
1.5
97.6
6
3
1.5
99
7
1
0.5
99.5
8
1
0.5
100

Notes: n=206 No. missing=1.

Table B10: Problems experienced obtaining assistance (all events where help sought), Bega Valley LGA Pilot Survey, October–November 2002

No.
%
No problems
100
49
Telephone engaged/on hold too long
56
27.5
Advice not available locally/couldn’t get there
50
24.5
Difficulty getting appointment
43
21.1
Difficulty affording it
33
16.2
Problem with opening hours
31
15.2
No Internet access
17
8.3
Communication problems
13
6.4
Embarrassed
10
4.9
Other problems
8
3.9
Delay
7
3.4

Notes: n=204 No. missing=3; Multiple responses acceptable.

Table B11: Distance travelled to get assistance, Bega Valley LGA Pilot Survey, October–November 2002

All events Most Important event

Distance Travelled
Cumulative %
Cumulative %
Cumulative %
Cumulative %
Didn’t need to travel
32
32
32.5
32.5
Less than 3 kilometres
22.2
54.2
18.8
51.3
4–10 kilometres
12.3
66.5
12.8
64.1
11–20 kilometres
7.9
74.4
7.7
71.8
21–40 kilometres
10.8
85.2
14.5
86.3
41–80 kilometres
3.4
88.7
2.6
88.9
Over 80 kilometres
11.3
100
11.1
100

Notes: n=203 No. missing=4. No significant difference between all event and most important event.

Table B12: Special services required (all events where help sought), Bega Valley LGA Pilot Survey, October–November 2002

No.
%
No help required
184
92.5
Home visit/special transport
5
2.5
Help understanding complex information
3
1.5
Wheelchair access
2
1
Financial Assistance
2
1
Place for children to play
1
0.5
Help reading complex information
1
0.5
Access to female advisers
1
0.5
Outreach Service
1
0.5
Other
3
1.5

Notes: n=199 No. missing =8; Multiple responses acceptable.

Table B13: Satisfaction with assistance received , Bega Valley LGA Pilot Survey, October–November 2002

All events Most Important event

Satisfaction
No.
%
No.
%
Satisfied
139
68.8
82
69.5
Neither satisfied nor dissatisfied
16
7.9
11
9.3
Dissatisfied
47
23.3
25
21.2

Notes: All n=202; No. missing=5; Most Important n=118 No. missing=1. No significant difference between all events and most important event.

Table B14: Whether event resolved by legal event type and how handled (all events), Bega Valley LGA Pilot Survey, October–November 2002

Resolved %

Type of Legal Event
Sought help
Dealt with themselves
Did nothing
All
Business
100
100
40
80
Consumer
56.3
62.5
0
50
Credit and Debt
50
37.5
38.5
48.5
Criminal Law
31.3
33.3
16.7
28
Domestic Violence
75
0
100
66.7
Education
64.3
33.3
66.7
60
Employment
33.3
57.1
0
32
Family Law and Relationships
26.3
100
33.3
35.7
Government
41.7
54.5
50
48.1
Health
50
N/A
75
62.5
Housing
74.4
75
61.5
72.4
Human Rights
50
100
33.3
50
Motor Vehicles
62.5
100
70
73.9
Personal Injury
41.7
75
83.3
61.5
Wills and Estates
69.2
88.9
50
70.7
Other (uncategorised)
0
N/A
N/A
0
ALL EVENTS
55.6
69.9
46.7
57

Notes: For sample sizes see Appendix B, Table B3 (Help sought and All) and Table B6 (dealt with themselves and did nothing).

Table B15: Satisfaction with outcomes by how handled and event type (all events), Bega Valley LGA Pilot Survey, October–November 2002

Type of Legal Event
Sought help
Dealt with themselves
Did nothing
All
Business
100
100
40
80
Business
57.1
50
40
50
Consumer
43.8
37.5
25
39.3
Credit and Debt
58.3
62.5
7.7
39.4
Criminal Law
18.8
66.7
33.3
28
Domestic Violence
50
0
100
50
Education
57.1
33.3
66.7
55
Employment
16.7
85.7
0
32
Family Law and Relationships
36.8
66.7
66.7
46.4
Government
25
63.6
50
44.4
Health
25
75
50
37.5
Housing
74.4
100
57.1
71.4
Human Rights
50
100
33.3
50
Motor Vehicles
87.5
100
60
78.3
Personal Injury
75
87.5
83.3
80.8
Wills and Estates
76.9
100
83.3
82.9
Other (uncategorised)
0
N/A
N/A
0
ALL EVENTS
53.9
72
46.2
56.6

Notes: For sample sizes see Appendix B, Table B3 (Help sought and All) and Table B6 (dealt with themselves and did nothing).

  


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Law and Justice Foundation of NSW 2003, Quantitative legal needs survey: Bega Valley (Pilot), Sydney