Participants considered that 57 per cent of events were resolved, 11 per cent in the process of resolution and 32 per cent not resolved.
Seeking help had no effect on whether the event was resolved. Events were significantly more likely to be resolved where the participant had dealt with the event themselves than if they sought help or did nothing.
Legal events can be classified into three groups based on their likelihood of being resolved. The likelihood for events to be resolved is the same within each group, but differs between groups.
Event types most likely to be resolved: Business, Wills and Estates, Housing, Domestic Violence and Motor Vehicle events.
Middle: Health, Education and Human Rights events
Event types least likely to be resolved: Personal Injury, Credit & Debt, Consumer, Government, Family, Criminal and Employment events.
Events experienced by Indigenous Australian participants were significantly less likely to be resolved than events experienced by other participants.
Participants were satisfied with the outcome in 56 per cent of events, dissatisfied in 27 per cent and neither satisfied nor dissatisfied in the remaining 17 per cent.
Participants were 17 times more likely to be satisfied with the outcome if they considered the matter was resolved.
Participants who dealt with the event themselves were significantly (more than two times) more likely to be satisfied with the outcome than those who sought help or did nothing. Seeking help did not have any influence on the level of satisfaction with outcome.
Participants born in a non-English speaking country were nine times more likely to be dissatisfied with the outcome than participants born in an English speaking country.
Participants whose highest educational qualification was Year 10, Year 12 or a Certificate/Diploma were more satisfied with the outcome than participants with university qualifications or no qualifications. University graduates were the least likely to be satisfied.
Event types fell into three broad categories regarding participants’ level of satisfaction with outcome. Satisfaction was the same within categories, but differed between categories.
Most satisfied: Wills and Estates, Personal Injury and Motor Vehicle events
Middle: Family, Housing and Education events
Least satisfied: Credit and Debt, Business, Consumer, Criminal Law, Employment, Government, Domestic Violence, Human Rights and Health events