Bega legal needs pilot survey ( 2003 ) Cite this report
Ch 6. Outcomes
Overall, participants were satisfied in 56 per cent of events, dissatisfied in 27 per cent and neither satisfied nor dissatisfied in 17 per cent of events.
Figure 6.3: Satisfaction with outcome, Bega Valley LGA Pilot Survey, October–November 2002
No detailed analysis was conducted on the verbatim responses; however, broadly speaking, participants who had sought assistance gave similar reasons to those provided for dissatisfaction with the assistance.65 While many referred specifically to an unsatisfactory outcome, or dissatisfaction due to delay in reaching outcome, participants also complained about poor service, cost or lack of helpful assistance.
Participants who had not sought outside help were dissatisfied about such issues as the fact that the event was unresolved, that the situation or outcome was unfair, or that the event was expensive to remedy.