Note: the original hard copy of this report is
Law informed: The value of telephone legal information services to clients
Do telephone legal information services fill a valuable place in the legal assistance landscape? Under its Research Alliance with Victoria Legal Aid (VLA), the Law and Justice Foundation followed up clients of VLA`s Legal Help over three months after their initial telephone call. Legal Help`s information and referral service is available to anyone in the Victorian community and is the main gateway for legal assistance to the general public and the entry point for legal triage to more intensive service providers.