Chapter 8. Satisfaction with the outcome of legal events
The previous chapter examined whether the events that participants experienced in the 12 months prior to the survey had been resolved by the time the survey was conducted. The present chapter describes participants’ level of satisfaction with the status of their legal events at the time of the survey. It also examines the factors related to participants reporting satisfaction with the outcome of legal events that had been resolved. Information on satisfaction with the status of legal events at the time of the survey was sought in relation to participants’ three most recent legal events, that is, in relation to 3024 events. This information was obtained for 1735 resolved events and for 1109 events that were either unresolved or in the process of being resolved.