Justice made to measure: NSW legal needs survey in disadvantaged areas ( 2006 ) Cite this report
Ch 10. Towards improving access to justice: a multidimensional approach
The common barriers faced by the present respondents related to accessing legal services in a timely fashion, suggesting that existing legal services were sometimes unable to respond efficiently and effectively to the current demand. Respondents residing in rural/remote areas also had to travel substantial distances to access services in some cases. It appears that dedicated legal advice services are not always readily available where and when people want to use them. As Pleasence et al. (2004b) suggest, better access to justice is likely to be served by
Pleasence et al. (2004b) note that, in the United Kingdom, the extent to which legal advice services can mirror the needs and behaviour of their clients is limited by existing resources. Recent Australian studies suggest that CLCs and Legal Aid NSW offices are under-funded and have limited capacity to provide services, particularly in rural and remote areas (Forell et al. 2005; Schetzer & Henderson 2003; Senate Legal and Constitutional Committee 2004). Clearly, running additional legal services, or extending the current operation of existing legal services, cannot be easily achieved without appropriate funding.