For each demographic variable (e.g. gender), an IC was calculated for each demographic group within that variable (e.g. men and women).

Proportion of inquiries from men ÷ Proportion of men in NSW * 100 = Index of concentration for men

45.6 / 49.4 * 100 = 92

Proportion of inquiries from women ÷ Proportion of women in NSW * 100 = Index of concentration for women

54.4 / 50.6 * 100 = 107

The IC for women (107), which is greater than 100, indicates that women accounted for a higher proportion of inquiries than would be expected given their proportion in the NSW population. The corresponding IC for men (92), which is under 100, indicates that men made fewer inquiries than would be expected based on their proportion of the NSW population.

The chi-square test is a non-parametric test that examines whether there is a significant relationship between two or more categorical variables with data in terms of frequencies. The chi-square test is based on a cross-tabulation of the relevant variables and compares the observed frequencies in each cell of the cross-tabulation with the frequencies expected on the basis of the null hypothesis.

The chi-square test determines whether the relationship between the variables is significant. To determine which cells in the cross-tabulation had higher than expected frequencies, the standard residual for each cell was examined. The standard residual is the difference between the observed and expected frequency, adjusted for the scale effect of the frequencies. Cells with a standard residual greater than or equal to two were deemed to be significantly ‘higher than expected’, and are reported in the text.

For any variable (for a given service) with missing values for more than 10 per cent of inquiries, the following process was undertaken to decide whether to use a weighting process before presenting descriptive statistics (e.g. percentages) and conducting the chi-square tests involving that variable.

The distribution of missing values for the variable in question was compared to the distribution of valid values for the variable across both years and broad areas of law. If the distribution of missing values was similar to the distribution of valid values across both years and broad areas of law,

The adjusted frequency in each case (e.g. in each cell of the chi-square cross-tabulation) was calculated as follows:

Adjusted frequency = original frequency * total no. of inquiries / no. of inquiries with valid values

Adjusted frequencies were used in the analyses for NSW Community Legal Centres involving age, income, country of birth or Indigenous Australian status, and for Legal Aid NSW involving source of income. In all other cases, original frequencies were used in the analyses. Note that, even in the cases where adjusted frequencies were used, the number of inquiries with valid values is still shown at the bottom of the relevant tables/figures.

ICs were not calculated for source of income.

Population rates are calculated using data from the 2001 census. (Australian Bureau of Statistics, 2001 Census Basic Community Profile and Snapshot: New South Wales, ABS, <http://www.abs.gov.au/>).

For a description of the chi-square function and its test procedure, see Siegel, S. and Castellan, N.J., Nonparametric Statistics for the Behavioral Sciences, 2nd Ed., McGraw-Hill, NY, 1998.

To test whether the distribution of missing values for the variable was similar to the distribution of valid values for the variable across years and broad area of law, a preliminary three-way chi-square test was conducted between the variable, year and broad area of law, including inquiries with missing values as one of the categories for the variable. If the chi-square statistic was not significant, it was assumed that the distribution of missing values was similar to the distribution of valid values across years and broad areas of law.

That is, if the preliminary chi-square test was significant.

Scott, S, Eyland, A , Gray, A, Zhou, A & Coumarelos, C 2004, Data digest, a compendium of services usage data from NSW legal assistance and dispute resolution services 1999-2002, Law and Justice Foundation of NSW, Sydney, 2004