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Research Report: Data digest
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Data digest  ( 2004 )  Cite this report

Ch 3. Pathways of service users

Referral destination: Overview



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Legal matter, NSW Community Legal Centres


Figure 57:  Referral destination by broad area of law
NSW Community Legal Centres, 1999-2001

Notes:  N = 325526. Information about referral destination was missing for an additional 980 (0.3%) inquiries.
See Table 5-19 in Appendix 5 for more detail.
Source:  Commonwealth Attorney-General’s Department National Information Scheme (unpublished data).

Comment

Referral destination differed according to the legal matter. Based on the chi-square examining broad area of law by referral destination, when compared with all inquiries:
  • Civil and Criminal Law inquiries were more likely than Family Law inquiries to be referred.
  • Family Law inquiries were more likely to be referred to solicitors, Legal Aid NSW, courts and dispute resolution services; Criminal Law inquiries were more likely to be referred to the police and Legal Aid NSW; and Civil Law inquiries were more likely to be referred to community legal centres and non-legal organisations, for example government and community organisations. Legal Aid NSW received a comparatively low proportion of referrals for Civil Law inquiries.
Based on the chi-square, Table 70 shows the referral destinations that were more likely for each specific area of law than for the sample as a whole.

Table 70:  Referral destination to which users were more likely to be referred, by specific area of law
NSW Community Legal Centres, 1999-2001
Specific area of lawReferral destination
Family Dispute resolution, Legal Aid, Solicitor, Court
General crimePolice, Community legal centre, Legal Aid
Domestic violenceDispute resolution, Police, Court
Traffic offencesCommunity legal centre, Legal Aid
Business/MediaGovernment, Solicitor, Community legal centre
ConsumersGovernment, Dispute resolution, Non-legal (other)a, Community legal centre
Credit/DebtCommunity organisation, Community legal centre, Not referred
EmploymentGovernment, Non-legal (other), Community legal centre, Not referred
Government/Legal systemGovernment, Not referred
Health/Human rightsGovernment, Dispute resolution, Non-legal (other), Community legal centre, Not referred
HousingCommunity organisation, Government, Dispute resolution
Legal systemPolice, Community legal centre, Legal Aid NSW, Courts
Motor vehiclesNon-legal (other), Community legal centre, Not referred
Personal injurySolicitor
Wills/EstatesSolicitor
a  Includes private organisations such as insurance companies.
Source:  Commonwealth Attorney-General’s Department National Information Scheme (unpublished data)

  


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Scott, S, Eyland, A , Gray, A, Zhou, A & Coumarelos, C 2004, Data digest, a compendium of services usage data from NSW legal assistance and dispute resolution services 1999-2002, Law and Justice Foundation of NSW, Sydney, 2004