Justice made to measure: NSW legal needs survey in disadvantaged areas ( 2006 ) Cite this report
Ch 1. Introduction
Chapters 3 to 8 detail the results of the present study. Chapter 3 examines the incidence of legal events, outlining the number and types of legal events experienced, the co-occurrence of legal events, and the sociodemographic factors associated with experiencing different types of legal events. Chapter 4 examines the response to legal events, outlining the reasons why people take no action to deal with some problems, and the factors associated with seeking help. Chapter 5 describes the sources of help that people use for different types of legal events, the type of assistance received and the barriers to receiving assistance. Chapter 6 examines the level of satisfaction with the assistance received for legal events and the factors related to satisfaction with assistance. Chapter 7 examines the outcome of legal events, presenting information on the resolution rates for different types of events and the factors associated with resolution. Chapter 8 presents data on the level of satisfaction with the outcome of different types of legal events and the factors related to satisfaction with outcome.
Chapter 9 examines the implications of the findings in terms of the nature of legal need and access to justice within the disadvantaged communities surveyed, while Chapter 10 discusses the implications of the findings for a multidimensional approach to legal service provision, which includes several concurrent strategies and allows for the tailoring of legal services to the varying needs of different individuals.