Identifying needs and pathways
Service Provision Manual,
- In some communities there can be low or no literacy — therefore think about using graphics, posters, comics and radio instead of written documents. Radio should be done in local Indigenous languages to reach the widest audience.
- Where possible, work with the communities to produce materials. Develop ideas, test and use the feedback provided.
- Consult, consult, consult.
Kingsford Legal Centre
Kingsford Legal Centre, a community legal centre in Sydney, has developed a service manual for the use of their own staff, students and volunteers to build strong, culturally appropriate relationships with Aboriginal clients and communities. The manual aims to help develop the knowledge and skills necessary to work effectively and respectfully with local Aboriginal clients and communities. The manual includes information on understanding connection to Country, practical tips and information for service provision, how to connect and work both with clients and community, and important information for client interviews. The manual is a useful resource for all organisations providing services to Aboriginal clients and working with their local Aboriginal community.
Plain language law publications
Artists In The Black,
Arts Law Centre of Australia
Artists In The Black is a legal service for Indigenous artists, communities and arts organisations. It is operated by the Arts Law Centre of Australia (Arts Law), the national community legal centre for the arts.
Find legal information for Aboriginal and Torres Strait Islander Peoples
, Legal Information Access Centre (LIAC)
Online legal information about a range of legal topics, written for ATSI people, on the Find Legal Answers website.
, Australian Securities & Investment Commission
This website has a dedicated section for ATSI readers. It covers topics such as borrowing money, mobile phones, door to door sales and paying for funerals.
NSW Fair Trading website
This website has a dedicated section for Indigenous consumers and traders. It covers topics such as buying a used car, starting a business and tenancy and housing. It also includes links to relevant videos on YouTube.
Aboriginal Legal Service NSW/ACT
Wirringa Baiya Aboriginal Women's Legal Centre