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This paper reports on a systematic review of the best available research into outreach legal services to disadvantaged people with complex needs. It draws together evidence from across studies to inform service providers about the effectiveness of outreach legal services to this client group and features of the services that increase effectiveness.
The review indicated that to effectively reach and assist hard-to-reach clients, outreach legal services need to form and maintain strong links with target communities and the agencies which support them. While outreach services are best located in places that are frequented and trusted by the target groups, the reach of the service is increased by appropriate marketing of the service to the target group and supporting agencies. The review also reports on the features of appropriate service provision to these target groups through outreach, and the associated resource and staffing implications.
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